Obtain the list of users who have worked in a case
You can obtain the users that have worked on a case by using the CHelper.getCaseUsers() function. This function returns an array list (ArrayList) with the id´s of the users (WFUser) who have worked in a particular case.
The Case number needs to be provided as input parameter.
The syntax of the function is:
CHelper.getCaseUsers(CaseNumber) ;
In a Help Desk Process many people can assist a Ticket. It is possible that a log of people who worked in a specific case is need for analysis purposes. To obtain this log you need to store the list of users who worked in a Ticket in the Users Log collection (shown in the data model below).
To obtain the list of users who worked in a Ticket you can use the CHelper.getCaseUsers function.
Include a Bizagi expression as an activity action and make use this function (as well as other methods) to add new records to the UsersLog collection.
//Get Users
var CaseUsers=CHelper.getCaseUsers(Me.Case.CaseNumber);
//Go through users
for (var i=0; i<CaseUsers.Count; i++)
{
//Create new record in the Users Log collection
var NewRow=Me.newCollectionItem("Ticket.UsersLog");
NewRow.setXPath("Users",CaseUsers[i]);
}
The resultant Table in the Work Portal looks like this:
Last Updated 1/6/2022 4:20:58 PM