General FAQs

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General FAQs

What is the price of Bizagi Modeler?

Bizagi Modeler desktop application is available at no cost as a free download. It is not a trial version or community edition, all the basic features are available for free.

However, Bizagi Modeler offers 4 plans designed to cover different needs. Follow the link to choose the appropriate plan for you.



Is Bizagi Modeler open source?

No, Bizagi Modeler is a freeware, but not open source.  We do not have a developer version.



How do I install Bizagi Modeler on my Mac?

Mac OS is not currently supported. However, you can execute Bizagi Modeler desktop application through a Virtual Machine.

Install the virtual machine of your preference, we recommend VMware, then you can install and use Bizagi Modeler from the virtual machine.

You can also use a remote server to install Bizagi Modeler so different users could work on it at the same time.



Can I install Bizagi Modeler on a multi-user setup?

Bizagi Modeler can be installed in a remote Server (as per the requisites) to be accessed by multiple users.



What kind of files does the Modeler handle?

When you save a model,. Bizagi Modeler creates a .bpm extension file.


.bpm, the file format used to save a Bizagi Modeler file.The .bpm in the 1.6 version is used to save a model that will be imported to our Bizagi BPM Suite to be automated and turned into a running application (workflow).

If you want to have interoperability (import, export) with other BPM tools, then you should use the standard XPDL language or Microsoft Visio.

For more information please refer to Exporting and Importing.



What is the BPMN version supported by Bizagi Modeler?

Bizagi Modeler supports the current version, BPMN 2.0.

For more information about BPMN 2.0, see



How do I know if my diagram has modeling errors?

Bizagi includes a button that validates the element's location. and connections. On the Home tab, in the Model group, click on Validate to start error checking.

Select the error description in the Diagram Validation add-on window to correct it.






Bizagi Modeler does not validate the notation and the logic used in your diagram. However we offer several types of support to help you through your process modeling and documentation. For more information please refer to Training and Support.


What are Bizagi Modeler cloud services?

Bizagi Modeler cloud services are an additive set of services aimed at extending the value of the Bizagi Modeler client.

Bizagi Modeler provide cloud-based services to users to manage, publish, collaborate and govern process models, meeting all modelling needs.



What are the plans in Bizagi Modeler?

Personal: designed for individuals, Personal offers standard cloud-based storage and simple publishing of process models

Professional: designed for individuals, Professional offers premium cloud storage, publishing to SharePoint, custom logo, offline work and includes premium support

Workgroup: aimed at cohorts of process designers and stakeholders, offering team collaboration through contextual discussions and transparent working of process models

Enterprise: aimed at organizations, designed for secure enterprise process modeling through publishing, visualization and governance



What are the benefits of Bizagi Modeler plans?

At the point individuals want to publish, collaborate or govern their process models this can only be achieved with Bizagi Modeler plans.

Bizagi Modeler plans are designed to extend the value within the initial Bizagi Modeler and together they provide a full and rich offering.

Some of the advance features that the Bizagi Modeler paid plans offer are: a process central repository, collaborative work, simulation and folders structure.



What is the minimum plan period?

The minimum period is one month. However, you can choose to subscribe annually (taking advantage of discounts if you do so).



How do I know which plan I am on?

You can manage your account information from within Bizagi Modeler (account profiles are accessed from the top right corner of Bizagi Modeler). In addition, from version 3.3 onwards, Bizagi Modeler will now alert you when a feature you select is not included in your current service plan, a pop-up will then appear to notify you of the right plan to use for that feature.



How do I move from one plan to another?

When you select a feature that is not currently included in your plan, you will be alerted to move to the correct plan.

You can also log in to your account information and select the appropriate plan. You can also modify or cancel your plans directly in the Payment Portal.



How can I get an invoice for my subscription?

Access the Payment Portal and click the Billing details tab. There you can download any invoice you need.





How can I change the information that appears in my subscription invoice?

You can change the billing information for the following invoices in the Payment Portal in the Update payment info tab. To change the information of an invoice that has already been generated you need to create a ticket with our support team.





How do I change the way I pay for my current plan?

Access the Payment Portal where you can access ‘billing information’. You can now pay using credit/debit cards.



What should I do if I have PayPal as payment method?

PayPal will no longer be offered as a payment option, all existing PayPal payments will need to be canceled and updated in the Payment Portal



I have multiple users in my organization that wish to collaborate on process models with me, how can Bizagi Modeler help me?

We offer the Workgroup and Enterprise plans designed to collaborate between numerous users.

These plans give all the users access to edit or comment processes, give and receive feedback, review the history version of a process, among other features.

Once you acquire a subscription you can invite your colleagues to collaborate with you through the desktop application of Bizagi Modeler or the Process Library.



I have already uploaded models to the cloud in the Personal plan, will I lose them when I purchase Professional or Workgroup?

No, your models will be part of your plan going forward.



I am currently in a Workgroup trial, what happens next?

When your trial expires, all the Models in your Workspace will still be available to you from both the Bizagi Modeler Web application (the Process Library) and the desktop application. Bizagi will leave your Models in read only mode. This means that neither you nor your peers will be able to add models, diagrams, attachments or make comments. You will need to upgrade to a paid Workgroup plan to continue collaborating in the cloud.

Click on this link to find out more information about Workgroup trials.



I am currently using Workgroup, what do I need to know?

Good news! Workgroup just became even better value! We have streamlined user licensing and reduced the per user price. To receive this new lower price, you will need to cancel your existing PayPal payment and start a new payment plan.

Your existing Workgroup models will continue to be available to you once you have updated your pricing plan in the payment portal.

In the following link you will find all the information of the Workgroup plan.



What happens to my models when I am invited to a  Workgroup or Enterprise plan?

If you have models uploaded in a Personal or Professional plan when someone invites you to a Workgroup, your models will become part of the new plan. However,your teammates will be able to see them only if you share them. If the plan is canceled or if the owner removes you from the Workgroup plan, then the models will be moved to the owner.  

When you are invited to an Enterprise plan, you still can have a Personal, Professional or  Workgroup account, user accounts on Enterprise environments are not connected to the accounts on the multitenant environment. If you are removed from an Enterprise plan, your account there is deactivated, and your models will remain in the system, only the users that were previously added to the model will have access to them.


Can I still access my models in the cloud if I change my plan?

If you change the payment options your models will be moved to your new plan. You will not lose your models.



What happens if I don’t want to continue using my service plan?

You can modify or cancel your plans from the Payment Portal. However, you can continue using your plan until the end of your payment term.

Follow this link for the step by step instructions to cancel you plan.



What happens when I cancel my plan?

All the Models in your Workspace will still be available to you from both the Bizagi Modeler Web application (the Process Library) and the desktop application. Bizagi will leave your Models in read only mode. This means that neither you nor your peers will be able to add models, diagrams, attachments or make comments.



What devices can I use Bizagi Modeler on?

Any device running on Windows or within a browser. Make sure you review our System requirements.

Follow the link for our desktop application and cloud services requirements.



Where can I go to get support?

If your query is technical, you may find your answer in the Bizagi Modeler Forum or the Bizagi Modeler user guides.

Enterprise, Workgroup and Professional subscribers have access to Bizagi support and will be able to raise a support ticket for any issues not addressed by the forum or user guide.

The following link shows you how to use the support site.