Canceling or Reactivating your plan

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Canceling or Reactivating your plan

Overview

The subscription owner, can cancel the plan from the Payment Portal. This article explains how to cancel or reactivate either Workgroup or Professional plans.

 

Considerations

Only the Subscription Owner can cancel the plan.

Once canceled, the plan continues billing for the reminder of the current term.

All services remain active until the next payment date: All your models remain shared and support is available. When the next payment date arrives, your account will be downgraded to a Personal Plan.

Once canceled, you can reactivate the subscription from the Payment Portal.

Once canceled, you are no longer able to modify your current plan on the Payment Portal.

 

How to cancel a plan

1. Access your current plan information from the Process Library. Select your user profile name at the upper right corner. Then; select Manage plan.

 

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2.  The Payment Portal appears, select the Billing details tab on the top of the screen.

 

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3.  In the billing details tab, select the Cancel plan button.

 

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4. A warning message appears, click OK.

 

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How to reactivate your plan

Open the Payment Portal. Then, select the Reactivate plan link.

 

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What changes from an active to a canceled plan?

Payment Portal:

Plan modifications are no longer enabled.

The cancel plan link appears no more, instead the reactivation one appears.

The billing information does not appear any more.

 

Web/desktop application:

All services remain active until the next payment date: All your models remain shared and support is available. When the next payment date arrives, your account will be downgraded to a Personal Plan.

All the Models in your Workspace will still be available to you from both the Process Library and Bizagi Modeler desktop application. Bizagi will leave your Models in read only mode. This means that neither you nor your peers will be able to add models, diagrams, attachments or make comments.