Overview
The Maintenance window offers a variety of options tailored for system upkeep. These include, performing a soft reset of the environment, which blocks the access to the Work Portal to facilitate maintenance tasks and updates. Also, you can perform a Full Service Restart that blocks the access to Work Portal, Scheduler and offline connectors and configure daily case maintenance.
The Maintenance window has three main tabs:
•Maintenance Window
•Full Service Restart
•Maintenance Cases
Maintenance window
In this tab, administrators can set a temporary block to the Work Portal to carry out maintenance and update tasks where it is required that no user is using the system. This includes soft resetting the environment, stopping the Scheduler, and clearing out the cache, all without the service restart.
Configure the Maintenance Window
To configure the maintenance window you have to set three components: Start maintenance window button, the Maintenance message, and the Work Portal message.
For the Start Maintenance window button, you only need to click it to start the execution of the Work Portal Maintenance. Once selected, the Environment status component will indicate its status as Running. When the maintenance is finalized, the Environment status will change to Restarting and when the maintenance has been stopped, it will show a Maintenance status.
The Maintenance message is the notification message sent to the users meanwhile the Work Portal access is blocked. To configure the message, administrators must add a descriptive Title and Message text. After customizing the message, click the Save button.
The Work Portal message is the alert message shown to the users when a maintenance window will be executed. This ensures that users are notified of planned service interruption. Here, you must configure the schedule and message in which the alert notification will be shown, including the start and end date and hour. Once you configured all the required fields click the Save button.
Full Service Restart
This tab allows administrators to completely restart the service, temporarily taking the Work Portal, Scheduler and Connectors services offline.
Full restart includes:
•Restarting of the application.
•Restarting of the Engine.
•Restarting of the Scheduler.
•Cleaning of the application temp files.
•Cleaning of the forms cache.
How to execute Full Service Restart
To perform a full service restart, administrators must click the Restart Service Button that will change the environment status to Running.
If it takes more than some minutes, select the Verify service availability link that allows administrators to manually verify if the WebApps have been successfully restarted.
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The Maintenance Window and the Full Reset features perform the same operation: a complete refresh of your environment, including restarting all services, cleaning all caches and deleting temporary files. They differ on the environment availability: the Maintenance Window will keep your environment offline until you stop the Maintenance Window, whereas the Full Reset never puts the environment offline.
In addition, Maintenance Window is automatically set if it has not been manually set beforehand and the objects contained in the deployment package require it. For example, if it is the first deployment or if the content of the .bex file contains environment configurations.
If you suspect that a service is not responding correctly, you can perform a Full reset, that will restart all services without interrupting the Work Portal availability. |
Maintenance Cases
In this tab, administrators can configure a time interval for the daily maintenance of the cases. This maintenance helps update the tables for closed cases of the processes.
The Current interval status will indicate if the maintenance is Enabled, Disabled or Online. When the maintenance shows a enabled o disabled status, administrators can configure the new maintenance interval time. When the status is online, administrators cannot set a new interval time since that option will be disabled and in a read only view.
Configure the daily case maintenance schedule
To configure the daily cases maintenance time interval you need to do the following:
1.Enable the Set new interval checkbox. This action will enable the start and end time fields of the new interval.
2.Add the new schedule in the start time and end time. Then, to save the new schedule click the Set new interval button.
Last Updated 11/27/2024 2:45:17 PM