Subscription Support

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Subscription Support

Basic support during business hours is included in your subscription.

Support hours are 08:00 – 17:00 during business days (GMT for EMEA, PST for the USA, GMT-5 for Latam).


Customers can select Premium support packages to support mission critical applications. There are different levels and premium support can be provided up to 24/7.


Support packages





Unlimited tickets

SLA in response time


24/7 support




Service account manager



Emergency telephone assistance




Technical support is provided via email, phone and an online ticket system.