Admin access and registration

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Admin access and registration


Bizagi subscriptions have an account owner, who has full control over the subscription. In addition to the owner, each subscription can have admin accounts.

Owners of a subscription can manage everything, including user access, projects, environments, resources and posting support tickets.

Admin accounts have the same access as Owners, but they cannot remove an owner from the subscription.


When a commercial agreement is in place, Bizagi creates the Owner account. The person holding the account receives an email with the user name (the user's email address) and a temporary password that should be changed the first time the user logs in to

This is the seed account. The holder of this account can then add other Admin accounts.


To add users follow these steps:

Add admin users to the support tickets platform. This will let them post support tickets.

Relate added users to the Cloud subscription. This will grant them access to manage users, projects, environments and resources.


Add an admin to the tickets platform

The first step is to add admin users to the Bizagi tickets platform. This creates their user name and password so they can access the Support platform.


To add users as subscription admins, log into

Once in the site go to Administration.




In the User Administration site click Add New, and add an admin user.



Fill in the user's information. Remember that the user's email will be their user name.




All created users receive a welcome email and have access to the Support tickets platform through:




All information regarding Customer support can be found at Bizagi Customer support, You can learn about site access, how to post tickets and the support ticket life cycle.


Add an admin for a subscription

To add someone as an admin for your subscription include them through the Management Portal once they have been created in the tickets platform. Admins added through the Management portal will have full access to the subscription, the projects, environments and resources.


As the owner (or an admin already added to the subscription), sign in to the Management portal:

On the Hub menu, select the subscription that you want the admin to access.

Go to the Users tab and include the users using the Plus icon at the bottom.


You can add one or more users at a time. After a user has been included to the subscription they will have full management access through: and


Refer to the Management Portal for complete information about management of the subscription and all projects.