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<< Click to Display Table of Contents >> Support |
Basic support during business hours is included in your subscription.
Support hours are 08:00 – 17:00 during business days (GMT for EMEA, PST for the USA, GMT-5 for Latam).
Customers can select Premium support packages to support mission critical applications. There are different levels and premium support can be provided up to 24/7.
Support packages |
Gold |
Silver |
Bronze |
Basic |
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Unlimited tickets |
✓ |
✓ |
✓ |
✓ |
SLA in response time |
✓ |
✓ |
✓ |
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24/7 support |
✓ |
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Service account manager |
✓ |
✓ |
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Emergency telephone assistance |
✓ |
✓ |
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Technical support is provided via email, phone and an online ticket system.