Push notifications

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Push notifications

Overview

Push notifications lets you keep informed when you have been assigned to a task by displaying a message in your mobile device. By demand, you can enable them in your Bizagi Project.

 

Considerations

Take into account the following considerations before enabling Push notifications:

Push notifications are not enabled by default in our Mobile App, this feature has to be activated via Support Ticket.

You receive Push notifications only when a task has been assigned to you specifically. When the assignment method is Everyone and you took the task, the number in the badge increases.

You receive notifications of the last project you logged in. If you log out the project in the app, you will stop receiving notifications of that project.

For android devices, you may experiment a delay on receiving notifications when the device is in Doze mode (Battery saver).

The badge (red dot with the number of notifications) on the app icon is supported for the following manufacturers:

oApple

oAsus

oHTC

oLG

oSamsung

oSony

oXiaomi

oZTE

Nevertheless, you can install in Android devices the supported launchers: Yandex Launcher or Nova (Prime).

The number displayed in the badge does not decrease regardless if you advance the allocated activities or they have been canceled by you or an administrator. Only when you open the app, the badge refreshes.

The number displayed in the badge matches with the number of pending tasks in your inbox.

As push notifications require network access, this feature is not available when you work offline. When you get back online, you receive all the notifications.

Push notifications are fixed and they match with your device language as long as you have configured localization in your workitems.

Push notifications is available for On premises offers or Enterprise subscriptions.

If the app is uninstalled and reinstalled in less than 24 hours, your device will keep displaying the number of pending notifications when you uninstalled the app. If the app is reinstalled after 24 hours, the number of pending notifications will be reseted and updated when you log in the application.

 

Look & feel

When an assignation occurs, the push notification is prompted when:

The app is closed or is in background

 

PushNotifications01

 

The app is in foreground (Active)

 

PushNotifications02

 

The device is locked

 

PushNotifications03

 

When you tap the notification, the case opens automatically.

 

How to enable push notifications

For our Automation Services offer, create a Support Ticket, requesting the activation of Push notifications. Our support agents set and prepare your environment so your users can receive notifications.