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System management, maintenance and monitoring
Bizagi Cloud is managed and operated by Bizagi. Therefore, software and service operations as well as maintenance is managed by Bizagi.
Bizagi performs installations, updates and the overall maintenance of required software and components of the Bizagi platform, including patches, version upgrades, and system maintenance (e.g. database tuning).
Similarly, Bizagi carries out monitoring of the services and technology behind in general.
Bizagi conducts 24/7 monitoring of its services and the underlying technology of Bizagi Cloud. The technology runs on several data centers around the world, both to achieve higher performance and meet data location requirements.
Version upgrades regarding the Bizagi Engine that runs processes for Bizagi Cloud, is carried out as described at Upgrades.