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Support

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Support

Basic support during business hours is always included in the subscription.

Support hours are 08:00 – 17:00 during business days (GMT for EMEA, PST for the USA, GMT-5 for Latam).

 

Customers can select Premium support packages to support mission critical applications. There are different levels and premium support can be provided up to 24/7.

 

Support packages

Gold

Silver

Bronze

Basic

Unlimited tickets

SLA in response time

 

24/7 support

 

 

 

Service account manager

 

 

Emergency telephone assistance

 

 

 

Technical support is provided via email, phone and an online ticket system.