New to the cloud?

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New to the cloud?

Overview

We recommend you take a look at this section if you are new to the cloud or feel that you have not yet fully outgrown the basics of the Bizagi Cloud service model (as described at Bizagi Cloud Overview), as it elaborates on the relationship between you as the customer and Bizagi Cloud.

 

Roles and responsibilities

With Bizagi Cloud, Bizagi takes care of all the administration and management of complete stack of the infrastructure and services.

This means that Bizagi provides, manages and administers all the resources allocated related to the underlying services and technology that encompass Bizagi Cloud as a service, and you will not need to perform IT-related tasks regarding any of these resources.

 

Customer responsibilities

It is important for you to clearly acknowledge which tasks are part of the responsibilities that your organization will need to consider, in order to deploy and manage a successful cloud service model.

This is so especially in order to follow best practices regarding security, governance and integration requirements.

 

Customer responsibilities include:

 

TASK

CUSTOMER ROLE

Developing the applications

This is done by a team of process analysts while using Bizagi Studio.

Alternatively, this can be done by an authorized Bizagi Partner or Bizagi professional services if contracted separately.

Requesting the Testing and Production environments needed to run the applications

This is done by a subscription admin with authorized access to the Management Portal.

Deploying the applications to Testing and Production environments

This is done by a subscription admin with authorized access to the Management Portal.

Monitoring resources utilization and scaling up or down when needed

This is done by a subscription admin with authorized access to the Management Portal.

Maintaining consistent versions of environments

This means using a Bizagi Studio version that matches the Bizagi Engine version used by the Testing and Production environments:

Installing Bizagi Studio, or upgrading to a newer version is done directly on the Bizagi Studio workstations (the development environment being on-premises).

Requesting an upgrade of the Bizagi Engine version used by Testing  and Production environments is done by a subscription admin with authorized access to the Management Portal.

Managing end-user accounts and their access rights

 

This is done by a process admin with authorized access to the admin menu in Bizagi Work portal.

When using integrated authentication, the customer

 

Managing parameters and connectivity to integrated applications, systems or services (e.g, SMTP, web services URLs, integrated Identity managers).

This is done by a process admin with authorized access to the Management Console.

Managing business parameters in Bizagi (lists of preset values, working time schema, business policies, etc.)

This is done by a process admin with authorized access to the admin menu in Bizagi Work portal.

 

Customers will also need to ensure that any of their services, applications or systems of record integrated with Bizagi processes, such as web services, email services, DMS/ECM, core systems, or identity managers, among others, are fully operational and that access to them is optimal.

This means ensuring that there are the technological means to access these services, applications or systems in general to integrate, .

 

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It is only when a customer chooses to set up a VPN from their on-premises network to Bizagi Cloud, that it will be required for the customer to carry out due configuration on their side to establish an adequate VPN.

For VPN details and requirements, refer to VPN setup.

 

Customer data

Bizagi does not own any data or material that you as a customer, develop in your applications or submit throughout the course of your Bizagi Cloud subscription.

Recall that you are responsible for such information and its content, and this includes its accuracy, quality, legality, appropriateness and intellectual property or right of use.

Bizagi Cloud implements security controls and measures for data integrity, confidentiality and availability.