Case Area

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Case Area

The Case area allows end users to see the distribution of cases in the end user's Inbox sorted by their state: On time, at risk or overdue.

This area is very useful to identify which Processes and Activities require to be prioritized and allows easy access to them.

 

Case area is divided into two sections: Processes information and State Information.

 

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Processes Information

This section displays the total number of pending cases classified by Process and Plans.

 

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Clicking a particular Process or Plan displays the corresponding cases in the Work Area.

If you click on All Cases all the pending Activities will be displayed.

 

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You can mark a case as a Favorite by clicking the star icon. This will add the case to your favorite list for quick access.

 

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State Information Section

This section displays the total number of pending cases classified by the current state.

 

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Clicking on a particular state, will display the corresponding cases in the Work Area.

 

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You can filter your Inbox to display cases marked as Favorite by clicking the Star icon, whether they are opened or closed.

 

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If you click on the All Cases option, all the pending Activities will be displayed.

 

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