Bizagi PaaS Glossary

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Bizagi PaaS Glossary



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Typographical Conventions

This product documentation incorporates the following conventions:

• A term is a word or phrase that has a special meaning. When a term is defined, the term name is highlighted in bold typeface.

• A reference to another definition, section, or help is highlighted with an underlined typeface and provides a link to the relevant location in this help.




API (Application programming interface): Set of programming instructions, routines and protocols implemented by an application that allows other applications to communicate with it.


applications (Customer's Applications): means software applications designed and built by the Customer or a third party using Bizagi Studio.


Applicable Monthly Period: for a calendar month in which a Service Credit is owed, the number of days that Customer is a subscriber for the Bizagi PaaS.


Applicable Monthly Service Fees: total fees paid by the Customer for the Bizagi PaaS that are applied to the month in which a Service Credit is owed.


Authentication: Component in Bizagi's security module that defines the way in which end users will access the Work Portal. See Identity managers


Authoring environment: is the environment where the customer creates and deploys applications to be executed in Testing and Production environments.
For the development environment, authors use Bizagi Studio, with all its functionality available, as described in the product documentation.


Authorized Users: means any employees, contractors, and end users, as applicable, authorized by the Customer to use the Bizagi PaaS in accordance with this Agreement. Only Authorized Users can access Bizagi PaaS. User access control is integrated with Customer's own user authentication system, or can be managed by Customer using Bizagi's own authentication system.


Availability: means the percentage of total time during which the Bizagi PaaS is available to Customer. The term Availability also includes total time during which the Bizagi PaaS is unavailable to Customer due to any of the following: Customer Data; a virus, worm, Trojan horse, or other contaminating or destructive feature contained in Customer Data; failure by Customer to provide adequate desktop computing facilities, or internet connectivity; Emergency Maintenance or Scheduled Downtime.


Azure Active Directory: is a cloud based directory and identity management server. See Azure Active Directory.




Bizagi: The leading Digital Business Platform for faster and flexible digital transformation. See Bizagi official site


Bizagi Engine: Engine that executes in a web browser, the projects configured in Bizagi Studio.


Bizagi PaaS: is a subscription based service that provides all the power of Bizagi Digital Business Platform in the cloud, allowing the Customer to build the process applications that its business needs, and deploy and run them securely and reliably in the cloud.


BPU (Bizagi Performance Units): A BPU is a unit of measure of the resources that are guaranteed to be available to a Bizagi instance at a specific performance level in order to be able to execute 10,000 steps per month.




Cache: Temporary storage that allows quickly accessing to frequently used instructions and data.


Customer's Applications (applications, apps): means software applications designed and built by the Customer or a third party using Bizagi Studio.




Deploy: Process whereby a Bizagi project is taken from one environment to another. See Exporting a process.


Domain: is a set of users and servers under your Business Network.


Downtime: is the total accumulated minutes during a billing month for a during which the Bizagi PaaS is unavailable. (i) A minute is considered unavailable if all continuous attempts by Customer to establish a connection to the platform within the minute fail. (ii) Intermittent access for a period of less than one minute is not counted as Downtime. (iii) Downtime does not include Scheduled Downtime.




Emergency Maintenance: is any time outside of Scheduled Downtime that Bizagi determines is required to apply urgent patches or fixes, or undertake other urgent maintenance activities to protect the security, availability or stability of the production environment, when urgent actions are required in order to respond to unforeseen circumstances outside of Bizagi control.


End User: is the person that uses the applications developed in Bizagi.




Fix: means the repair or correction of or resolution to a Problem.




Gold Support: is an additional paid service that complements the Standard Support Service and includes SLA's. During the term of the applicable Order Form. Bizagi will provide the following Gold support services to Customer:

oMaximum Response Time to the Support Tickets submitted by Customer (SLA).

oHours of Operation 7X24

oService Account Manager

oEmergency Telephone Assistance

o250 maximum support hours per year (MSH).







Incident: any single event, or any set of events, that result in Downtime.


Isolated Network: refers to an architecture in which a single instance of Bizagi PaaS is consumed by a single user (Customer). This network is available in Enterprise Subscriptions.




Job: Task scheduled to execute actions independent from the process flow, periodically. Executed by the Scheduler service. See Manage scheduled jobs







LDAP (Lightweight Directory Access Protocol): Set of protocols for accessing and maintaining information directories over an internet protocol network.




Main Agreement: is the Bizagi PaaS Agreement to which this schedule relates.


Management Console: Application used to manage Production or Test environments. Some of the maintenance activities that can be performed from the Management console are: following up Scheduled jobs, changing the SMTP Server for notifications, setting execution traces, amongst others. See Management Console


Management Portal: Web Application used to administer the solution. Some capabilities are provided such as: projects and environments management, importing (deploying) built applications to an environment, running deployed applications, performing monitoring on the solution to watch over resources utilization. See Management portal.


Monthly Uptime Percentage: is the total number of minutes in a billing month, minus the Downtime, divided by the total number of minutes in a month. Represented by the following formula:

Monthly Uptime Percentage (%) = (Total minutes in billing month - Downtime) / Total minutes in billing month


Multi-tenant network: refers to an architecture in which a single instance of Bizagi PaaS is consumed by multiple user (Customer). This network is available in Personal Subscriptions.







Order Form: means an order form that references the agreement mutually agreed upon between Bizagi and Customer documented in writing and signed by both parties using the format available by request.




PaaS (Platform as a Service): is a cloud computing model that provides a platform to run Bizagi Applications in several applications according to the negotiation.

Performance Level: means the levels available distinguished by storage capacity and performance, which are measured in Bizagi Performance Units (BPUs).


Production environment: is used to run the applications and make them available for Authorized Users for production usage.







RDP File: is a type of file that contains user preferences for Remote Desktop connections.




Scheduled Downtime: periods of Downtime related to maintenance or upgrades. Bizagi will publish notice or notify the Customer at least five (5) days prior to the commencement of such Downtime.


Service Credits: the service credits specified in the table set out in the Service level commitment Section.


Service Level: is the performance metric(s) set forth in this SLA that Bizagi agrees to meet in the delivery of the Bizagi PaaS.


Severity 1: means a Problem where the use of the Bizagi PaaS is stopped or so severely impacted that Customer cannot reasonably continue working. Customer experiences a complete loss of Bizagi PaaS. The Problem has a critical business impact and the situation is an emergency.


Severity 2: means a Problem where the Customer experiences a severe loss of the Bizagi PaaS. Important features are unavailable with no acceptable Workaround; however, some or all users can still use partial functionality of the Bizagi Cloud. The Problem has a serious business impact due to causing a material degradation of the Bizagi Cloud.


Severity 3: means a Problem where the Customer experiences a minor loss of the Bizagi PaaS. The impact is an inconvenience, which may require a Workaround to restore functionality. The Problem has a moderate business impact since most of business operations of the Bizagi PaaS continue to function normally.


Severity 4: when a Customer requests information, an enhancement, or documentation clarification regarding the Software but there is no impact on the operation of the software. The Customer does not experience loss of the Bizagi PaaS. Therefore, there is little or no impact on the Bizagi PaaS.


Shape: Term used to concern a specific Task, Event, Gateway or Process.

SLA (Service Level Agreement): refers to a mutual agreement between a Bizagi and a customer that documents the services to be provided and the performance accepted.


SLA Commitment: shall have the meaning set forth as specified in the Service level commitment Section.


Step: Term used to concern a specific Task, Event or Gateway of a Process.

Storage capacity: is the total of File and database storage.


Subscription Fee: means the fee paid by the Customer for the right to access and use the Platform, in accordance with the corresponding Order Form executed by the parties.


Subscription URL: unique customer's access to Bizagi PaaS Service (




Task: BPMN element. Activity that cannot be broken down into lower levels of detail. It is performed by a person and/or application.


Term: refers to the period of time for which Customer ordered Bizagi PaaS as specified in the executed Order Form.


Testing environment: is used to conduct user-acceptance tests of the applications built in the development environment. The Customer is responsible for developing the applications and deploying them in the Testing environment.


Trace: Bizagi's feature that allows debugging the execution of the entire Process and the objects and components that make up the Work Portal. See Error control and diagnostics


Third Party Content: means information obtained by the Customer from publicly available sources or made available directly to the Customer by other companies or individuals under separate terms and conditions, that the Customer decides to use and or store in the Bizagi PaaS.




Update: In Bizagi PaaS, is a free download from our platform that provides fixes for features that are not working as intended or add minor software enhancements and compatibility.
Down Time will me minimum, and if it exists, will be informed. See Upgrades and downgrades.


Upgrade: in Bizagi PaaS, is a new version that offers a significant change or improvement over your current version. A Bizagi software upgrade could require the purchase of the new version.
An upgrade should be agreed and planned with the customer, and accepted for it, End User and Finance teams, meanly because it will cause down time. See Upgrades and downgrades.




VPN (Virtual Private Network): is a technology used to extend a private network (i.e, one used in your corporate premises) across a public network (i.e the internet), so that it provides a secure tunnel over the communication channel. See VPN Setup.




Work Portal: User interface where end users create new cases and have access to the ones they have been allocated, to carry out the Activities according to what has been designed.


Web service: Describes a standardized way of integrating Web-based applications using the XML, SOAP, WSDL open standards over an Internet protocol.