Bizagi PaaS is committed to delivering 99.9% SLA uptime.
To do so, Bizagi PaaS keeps replicas of databases and servers to protect against hardware failures and increase system reliability.
Reliability is one of the three main pillars offered by Bizagi PaaS, as described at Bizagi PaaS overview.
The infrastructure behind the service is designed for availability and resiliency, and this includes storage, networks, and communications, among others. Bizagi conducts 24x7 monitoring on the services and underlying technology and has more than 30 data centers around the world in order to provide higher performance and meet data location requirements.
Reliability is designed for all underlying services of Bizagi PaaS, and specially enforced through a highly available database, which is set up by making the most out of replication and data redundancy mechanisms (such as SQL Server's AlwaysOn technology and by relying on a primary replica with at least two other secondary replicas).
Reliability of the database supports failover in the event of hardware and software failures, and as a best practice involved when performing planned servicing operations (e.g, patching and updates).
If Bizagi does not achieve the SLA Commitment in any given month, then the customer will be eligible to receive Service Credits towards a portion of the monthly service fees.