Signing in to the Customer Portal

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Signing in to the Customer Portal



To get started using the Customer Portal or any cloud-based service such as Modeler or Studio Collaboration services, either while using the website or a desktop application, users must authenticate through Bizagi’s Private Identity Provider. The following section describes how to sign in, including when you use a corporate email and the authentication is directly integrated to an ADFS or a third-party cloud service such as Azure AD or Okta.


Signing In to the Customer Portal

To sign in to the Customer Portal, follow these steps:


1.Go to https://customer-portal-[companyName]

2.Enter your credentials.

You will be automatically redirected to the log-in page allowing you to authenticate against the identity service chosen:

Available options are:

The default Bizagi Accounts identity and access manager (by default).

An Azure AD login page

An ADFS login page

An Okta login page.





To authenticate using Azure AD, ADFS or Okta make sure your Customer Portal is configured to support integrated authentication by an admin user of your plan.


The Customer Portal does not support


For more information about the required configuration, refer to:

Azure AD configuration and technical details.

ADFS configuration and technical details.

Okta configuration and technical details.


For instance, for an Azure AD or ADFS, you will see Microsoft's login screen:




Provide your credentials and authenticate as you normally do within your corporate authentication system.




1. Bizagi establishes a secure connection with your corporate authentication system by relying on the WS-Federation protocol which in turn relies on SAML-compliant assertions and Secure Token Service (STS).

2. You authenticate directly through your corporate authentication system, so your password is not transferred, handled, or stored by Bizagi.

3. Once you have signed, you can rely on Single Sign-On capabilities.

4. There are not Single Log-out capabilities SLO.


Once signed in, your name appears in the lower-left corner.




At this point you are connected to the Customer Portal.


Signing in to other cloud services portals and applications

The same Identity Provider configured for the Customer Portal applies to all the cloud platform services, including when you access them from a desktop application. For example, if you log in Studio Collaboration Services from Bizagi Studio you follow these steps:


1.Open the desktop application: Modeler or Bizagi Studio.

2.Enter your credentials in the pop-up window.




The pop up window automatically displays the page where you can authenticate using the same provider you set for the Customer Portal:


The default Bizagi Accounts identity and access manager.

An Azure AD service.

An on-premises ADFS.

An Okta service.